Terms and conditions

FEE: There are different fees depending on which days you would like to attend.  Paying options include access to the conference, lunch, refreshments, online conference documentation.  The fees do not include hotel accommodation.  All fees are subject to 20% VAT

TAX: Under UK Customs & Excise regulations, all delegates are required to pay 20% VAT on any conference taking place in the UK.

CANCELLATIONS: Cancellations received in writing before Tuesday 4th June 2013 will be subject to a service charge of £125.00. The full conference fees remain payable on and after Tuesday 4th June 2013.  Substitutions are welcome at any time.  It may be necessary for reasons beyond the control of the Organiser to alter the content and timing of the programme or the identity of the speakers.  This contract is subject to English Law.

ARE YOU REGISTERED? You will always receive an acknowledgement of your booking via email.  If you do not receive anything, please call us on +44 (0)20 7017 5506 to make sure we have received your booking.

CALL MONITORING: Telephone calls to Informa UK Ltd may be recorded or monitored in order to check the quality of the service being provided.

DATA PROTECTION: The personal information shown, and/or provided by you will be held on a database and shared with companies in the Informa Group.  It may be used to keep you, or any additional names provided by you, up to date with developments in your industry.  Sometimes your details may be obtained from or made available to external companies for marketing purposes.  If you do not wish your details to be used for this purpose, please write to The Database Manager, Informa UK, Maple House, 149 Tottenham Court Road, London W1T 7AD

PAYMENT INFORMATION: Payment should be made by cheque, credit card, in Euros, Pound Sterling or US Dollars.  Cheques must be made payable to Informa UK Ltd.  Payment must be received by Tuesday 4th June 2013in order to secure your place.  Please quote the delegate name and the Event Code I799E as a reference on all transactions.  Informa UK Ltd, in conjunction with Tax Back International VAT reclaim, the world’s leading VAT recovery organisation, can help you to make a significant reduction on your attendance cost.  Once an invoice has been sent to you, Tax Back International will advise you as to how the VAT can be reclaimed.

Informa is PCI compliant and for security reasons now only accept credit cards payments via the event website and on the phone.